Terms & Conditions for Photographic Services

Last updated: May 26, 2026

By completing a booking, paying a booking fee, or submitting a payment via this Site, you (the "Client") enter into a legally binding contract with Isabella Fleur Armitage, trading as Isabella Fleur Photography ("the Photographer"). If you are booking on behalf of a family, you warrant that you have the legal authority to bind all participants, including minors, to these Terms.

1. Booking, Payment, Cancellation & Rescheduling

1.1 Payment to Secure Booking: To secure your session date and time, payment must be made in full at the time of booking. All payments are handled via our secure online checkout.

1.2 Statutory 14-Day Right to Cancel & Waiver: Under the UK Consumer Contracts Regulations, you have a statutory right to cancel an online booking within 14 days for a full refund. However, because you are booking a specific, time-sensitive studio or location slot, by completing your booking and ticking the agreement box, you explicitly request that our services begin immediately (by locking down and removing that date/time from the public market). Consequently, you acknowledge that you forfeit your right to a full, unconditional statutory 14-day refund once the studio slot is reserved for you. All subsequent cancellations are governed strictly by Section 1.3.

1.3 General Cancellation Windows: * More than 48 Hours’ Notice: Cancellation or rescheduling requests received with more than 48 hours' notice prior to the scheduled session time will be granted a refund, strictly subject to a deduction of a £15 non-refundable administration and processing fee to liquidate the administrative costs of managing the booking system.

• 48 Hours or Less Notice: Cancellations, rescheduling requests, or failure to attend (no-shows) within 48 hours or less of the scheduled start time are strictly non-refundable. The entire fee is permanently forfeited to liquidate the photographers loss of booking revenue.

1.4 Sole Newborn Exception: We understand that newborns arrive on their own timelines. Newborn sessions may be rescheduled one (1) time entirely free of charge, provided that the Client provides a minimum of 7 days' written notice. Rescheduling under this clause is strictly subject to the Photographer's availability. Subsequent rescheduling requests will be treated as a brand-new booking and will require a new fee.

1.5 Weather & Environmental Factor Force Majeure: For outdoor locations, the Photographer reserves the sole right to determine if weather conditions (such as heavy rain, lightning, or high winds) present a risk to equipment safety or photographic quality, and may reschedule the session up to 2 hours before the start time. Sessions will not be cancelled, refunded, or rescheduled due to overcast skies, cloud cover, heat, or cold.

2. Safety, Hygiene & Liability Waiver

2.1 Absolute Safety Supremacy & Inherent Risk: The physical safety, comfort, and well-being of newborns, infants, and children are the paramount priorities of Isabella Fleur Photography.

• The Photographer executes standard, industry-safe posing techniques. However, the Client acknowledges that newborns and infants are naturally unpredictable, prone to sudden involuntary movements, startle reflexes, twitches, and kicks.

• The Photographer reserves the absolute, unilateral right to refuse, halt, or alter any pose, prop, setup, or creative direction immediately if the baby or child shows signs of resistance or physical discomfort. The Photographer will never force a baby or child into a pose, and accepts zero liability for any minor self-inflicted bumps, scratches, or strains resulting from the baby or child's own natural physical movements, reflexes, or resistance during a session.

2.2 Studio Hygiene & Infection Control: The studio maintains strict, realistic hygiene protocols to protect vulnerable newborns and infants. This includes: laundering all wraps, blankets, and fabric props in skin-safe detergent after a single use, thorough handwashing by the Photographer immediately prior to the session, and the Photographer wearing fresh, clean cotton gloves during the delicate handling and posing of newborns.

2.3 Studio Temperature & Ambient Conditions: The studio is a multi-use commercial space, and the ambient temperature is maintained at a standard range of 19°C to 24°C, which is considered comfortable for general sessions.

• Newborn & Infant Preparation: Because this is a multi-use space, parents are required to bring appropriate clothing, wraps, or layers for their baby or child to wear during the session to ensure they remain comfortable. The Photographer accepts no liability for restricted shooting or a child's discomfort if the Client fails to bring adequate clothing.

• Excessive Heat/Summer Wave Limits: In the event of high outdoor seasonal temperatures or summer heatwaves, the internal temperature of the studio may rise beyond normal limits. The Client acknowledges that the Photographer cannot control environmental weather spikes and the Photographer accepts zero liability or financial responsibility if the Client or their children find the studio environment too warm. Sessions will not be refunded or rescheduled due to the room feeling hot, provided conditions remain legally safe to shoot.

2.4 Assumption of Risk Regarding Illness & Infection: While the studio executes regular cleaning and hygiene standards as outlined in Section 2.2, the Client acknowledges that a commercial studio space cannot guarantee a completely sterile environment. By attending the session, the Client voluntarily assumes all risks regarding exposure to everyday pathogens, viruses, or bacteria. The Photographer shall not be held liable, legally or financially, for any illness, infection, virus, cold, or skin condition contracted or alleged to have been contracted by the Client, their children, or guests following the session.

2.5 MANDATORY ALLERGY DISCLAIMER & CLIENT DUTY: The studio is a multi-use environment where various sessions take place. This means common allergens—including but not limited to latex (from birthday balloons), dust, lint, commercial cleaning products, and fabric detergents—may be present in the air, on surfaces, or on props.

• The Client's Duty: It is the sole and absolute responsibility of the Client to notify the Photographer in writing via email (info@isabellafleurphotography.co.uk) at least 48 hours prior to the session of any known allergies, skin sensitivities, latex allergies, or medical conditions affecting any member of their family attending the shoot.

• Waiver of Liability for Allergic Reactions: If the Client fails to notify the Photographer of an allergy, or chooses to proceed with the session despite potential environmental exposure, the Photographer accepts zero liability for any allergic reactions, skin irritations, hives, asthma flare-ups, or medical emergencies sustained by the Client, their children, or guests.

2.6 Total Waiver of Personal Injury Liability: The Client explicitly acknowledges that studio environments (containing heavy lighting equipment, cables, backdrops, and physical props) and outdoor environments (containing uneven terrain, foliage, and natural elements) carry inherent physical risks.

• To the fullest extent permitted by UK law, the Client explicitly releases, waives, and forever discharges the Photographer from any and all liability, claims, or demands arising out of accidental slips, trips, falls, bumps, or physical injuries sustained by the Client, their children, or guests while on the studio premises or at an outdoor location.

• The Client accepts that they enter the studio or location entirely at their own physical risk.

2.7 Unyielding Parental Responsibility & Spotter Mandate: The Photographer is contracted solely to provide professional photographic services and does not provide childcare or physical child-minding.

• The Parent/Guardian retains full, unbroken legal custody and physical liability for the child at all times.Parents or legal guardians must remain physically present in the immediate shooting area for the entire duration of the session and are responsible for the behaviour and control of their children.

• For specific newborn or infant prop setups, the Parent/Guardian agrees to act as a physical "spotter" within arm's reach of the child at the explicit direction of the Photographer. Because the Parent/Guardian is the designated safety spotter and retains legal custody in the room, the Client accepts full responsibility for monitoring their child and agrees that the Photographer is not liable for accidents or sudden physical movements that occur while the parent is supervising or acting as a spotter. Failure or refusal to follow spotting instructions will result in the immediate termination of that setup or the entire session, with 100% of the session fee retained by the Photographer.

2.8 Legal Indemnity: The Client agrees to indemnify, defend, and hold harmless Isabella Fleur Photography against any and all legal claims, costs, expenses, or lawsuits brought by third parties (including extended family members, friends, or guests brought into the studio by the Client) relating to personal injury, illness, allergic reaction, or property damage sustained during or as a result of the photography session.

3. Late Arrivals & No-Show Penalties

3.1 Strict Timeline Enforcement: Sessions begin and end strictly at the contractually agreed-upon times. If the Client arrives late, the session will not be extended under any circumstances, and the lost time is permanently forfeited.

3.2 15-Minute Cutoff: If the Client is more than 15 minutes late without direct, successful communication with the Photographer, the session is legally deemed a "No-Show." The session will be instantly cancelled, the studio slot released, and 100% of the payment retained by the Photographer as liquidated damages.

4. Artistic Interpretation & Absolute Waiver of Dissatisfaction Claims

4.1 Nature of the Service: The Client explicitly acknowledges that photography is an inherently subjective, creative, and artistic medium. By booking, the Client confirms they have conducted due diligence, thoroughly reviewed the Photographer's established public portfolio, and are contracting the Photographer specifically to execute their unique, signature artistic style, lighting choices, and editing/colour-grading aesthetic.

4.2 Absolute Bar to Refunds for Aesthetic Grounds: Under no circumstances will refunds, partial refunds, discounts, credit notes, or complimentary re-shoots be issued based on personal dissatisfaction with the artistic outcome, styling, or aesthetic of the images. This absolute exclusion includes, but is not limited to, client dissatisfaction with:

• Personal physical appearance, expressions, smiles, weight, hair, makeup, or clothing choices.

• Poses chosen or executed during the session.

• The specific number of final images delivered in the gallery, provided it meets the baseline package standard.

• The Photographer's standard editing, colour palettes, filtering, or skin retouching choices.

4.3 Subject Temperament & Uncontrollable Variables: The Photographer cannot control or guarantee human behavior. No refunds, credits, or liability will apply if a session is hindered, shortened, or limited by the lack of cooperation, crying, sleeping patterns, or temperament of newborns, infants, toddlers, or children.

5. Post-Processing, Editing Scope & RAW File Exclusion

5.1 Delivery Schedules: Digital client viewing galleries will be delivered within 2 to 4 weeks from the session date. Timelines are estimates; slight delays due to peak season do not constitute a breach of contract.

5.2 Absolute RAW File Ban: RAW, unedited, or incomplete digital files are the proprietary intellectual property of the Photographer and will not be released under any circumstances, regardless of the compensation offered. Delivery is strictly limited to the finalized JPEG files selected by the Photographer.

5.3 Retouching Boundaries: Standard editing is strictly limited to exposure adjustment, global colour correction, crop adjustments, and minor temporary blemish removal (e.g., a sudden scratch, lint, or temporary infant milk spot). Extensive cosmetic alteration—including but not limited to body contouring/slimming, wrinkle removal, extensive teeth whitening, stray hair removal, clothing wrinkle removal, or physical manipulation of the environment—is completely excluded. Requests for advanced retouching will be billed at the Photographer’s custom commercial rate of £10 per image, payable in advance. The Photographer reserves the right to reject requests for advanced retouching.

6. Gallery Expiry, Data Liability & Communications

6.1 Absolute Download Mandate: Final images are delivered via a private online Pixieset gallery with a fixed, explicitly communicated expiry date. It is the Client's sole, legal responsibility to download, verify, and securely back up all digital files to multiple devices before the gallery expires.

6.2 No Duty to Store: Following the formal expiration of the online gallery, the Photographer is under no legal or contractual obligation to archive, store, preserve, or reissue the files. The Photographer is not liable for files lost due to client hard drive failure, deletion, or negligence.

6.3 Digital Communication Waiver: The Photographer accepts no liability for missed communications, delayed galleries, or scheduling changes resulting from the Client providing inaccurate contact details or failing to review their email inboxes (including spam, junk, or promotional filters).

7. Statutory UK Copyright & Promotional Photo Usage

7.1 Statutory Copyright Ownership: In accordance with the UK Copyright, Designs and Patents Act 1988, full and exclusive copyright and intellectual property rights to every image created during the session remain permanently and solely with the Photographer.

7.2 Strict Personal-Use Licence: The Client is granted a non-exclusive, non-transferable, revocable licence for personal use only. The Client may print images and share them on personal social media accounts. The Client is strictly prohibited from:

• Altering, cropping, or applying third-party filters/presets to the images.

• Submitting the images to commercial vendors, brands, blogs, or competitions.

• Selling, copying, or licensing the images for financial gain.

7.3 Advertising & Social Media Preferences (The Checkout Selection): We love showcasing our work to help our small studio grow, but we completely respect family privacy. Your choice is controlled entirely by the specific 'Can Isabella use your photographs for marketing?' selection you make on the checkout screen at the time of booking.This selection is digitally stamped onto your order invoice audit trail and forms a binding part of this contract:

• If you choose 'YES, I CONSENT' at checkout: You grant the Photographer an unrestricted, royalty-free, perpetual licence to use images from your session for commercial promotion, portfolio displays, studio marketing, website content, and business social media channels.

• If you choose 'NO, KEEP THEM PRIVATE' at checkout: The Photographer will maintain absolute privacy. Your images will be kept entirely private and will never be shared publicly online, on social media, or used for any marketing purposes.

• If you choose 'I NEED TO THINK ABOUT IT' The Photographer will treat this preference as an interim 'NO' and maintain absolute privacy of your images. We will check in with you following your photoshoot to discuss options, and we will update your preference selection manually at that stage based on your decision.

7.4 Finality of the Checkout Selection: To protect our workflow and editing schedules, the 'Yes/No' selection (or the subsequent decision you confirm with us if you selected 'I NEED TO THINK ABOUT IT') that you make at checkout is taken as your final legal instruction. If you wish to change your promotional consent status after completing your booking, you must notify the Photographer formally via email (info@isabellafleurphotography.co.uk) at least 48 hours prior to the commencement of your photoshoot. Retroactive requests to remove images after they have been published in line with a 'YES' checkout selection are invalid.

8. Comprehensive Limitation of Liability

8.1 Financial Liability Cap: In the highly improbable event of total photographic equipment failure, sudden severe photographer illness/injury, transport disasters, or catastrophic data loss/digital file corruption prior to delivery, the Photographer’s total aggregate legal liability is strictly capped at a full refund of the monies paid by the Client for that specific session. The Photographer shall not be liable for any indirect, consequential, or emotional damages, or costs incurred by the Client (such as travel, clothing purchases, or external hair/makeup appointments).

9. Brand Protection

9.1 Fair & Accurate Reviews: We completely respect and welcome your right to share your honest experience. All we ask is that any public feedback or reviews left on platforms like Google or social media are factually true and accurate to what actually happened.

9.2 Reputational Safety: To protect our small business, the Client agrees not to post public statements that are deliberately false or misleading. In the rare event that a public post contains demonstrably untrue claims that cause direct financial or reputational harm to our studio, we reserve the right to temporarily pause gallery access while we resolve the matter with you privately, or take necessary legal steps to protect our brand's reputation.

10. Legal Jurisdiction

This Agreement is governed entirely by the laws of England and Wales. Any disputes arising from this contract that cannot be settled amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By confirming your booking, ticking the agreement box on our checkout page, and submitting payment, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Isabella Fleur Photography 📧 Email: info@isabellafleurphotography.co.uk

Postal Address: Isabella Fleur Photography, 1 The Crescent, Woldingham, Surrey, CR3 7DB